Customer Service & Sales Mgr./AVP at Cathay Bank Chicago Broadway Branch
Apply here: https://cathaybankcareers.mua.hrdepartment.com/hr/ats/Posting/view/401
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises FSR(s) and all Operations staff (depending on the branch’s staffing requirements)
ESSENTIAL FUNCTIONS
Service & Sales Responsibilities
- Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service.
- Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements.
- Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements.
- Establish and manage achievement of assigned team and individual sales production goals.
- Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services.
- Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals.
- May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions.
- Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate.
Operations, Management & Administration Responsibilities
- Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch.
- Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies.
- Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications.
- Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization.
- Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities.
- Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
- May serve as Safety and/or Security Officer for the branch.
Minimum qualifications/requirements:
- College degree a plus.
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures.
- General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills.
- Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
Assistant Customer Service & Sales Manager at Cathay Bank Chicago Westmont Branch
Apply here: https://cathaybankcareers.mua.hrdepartment.com/hr/ats/Posting/view/189)
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises FSR(s) and all Operations staff (depending on the branch’s staffing requirements)
ESSENTIAL FUNCTIONS
Service & Sales Responsibilities
- Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
- Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
- Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
- Establish and manage achievement of assigned team and individual sales production goals
- Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
- Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
- May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
- Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities
- Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
- Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
- Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
- Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
- Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
- Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
- May serve as Safety and/or Security Officer for the branch
Minimum qualifications/requirements:
- College degree a plus.
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities.
- Comprehensive knowledge of all aspects of branch service functions.
- Thorough knowledge of bank policies and procedures.
- General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
- Direct sales experience desired.
- Computer experience (Microsoft Word, Excel, Outlook) required.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills.
- Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
Financial Service Officer at Cathay Bank Chicago Chinatown Main Branch
Apply here: https://cathaybankcareers.mua.hrdepartment.com/hr/ats/Posting/view/139
GENERAL SUMMARY
Direct the sales and sales support staff toward attainment of retail performance goals targeted for consumer market. Support branch service and sales objectives. Provide quality customer service in the pursuit and attainment of branch sales goals.
DIRECT REPORTS
The incumbent supervises branch FSR(s)
ESSENTIAL FUNCTIONS
- Together with the Branch Manager, develop, negotiate and recommend sales goals for department/branch; set individual sales goals for staff, and monitor performance. Monitor risk areas in sales process.
- Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Provide coaching and training to meet higher performance standards. Approve employee daily time record, work assignments, vacations, sick pay, etc. Support HR Department efforts in the execution of employee relations, training and affirmative action policies.
- Produce Semi-Monthly Call Report for management review
- Conduct regular meetings with sales staff to discuss sales goals, motivate staff, promote products and services, etc.
- Analyze branch’s customer base and competitive environment.
- Together with the Branch Manager, develop and implement the branch’s marketing plan and business development program; monitor, evaluate, recommend and implement adjustments to program to ensure achievement of goals.
- Provide quality personalized customer service. Maintain frequent customer contact to expand relationships and ensure customer retention.
- Call on existing, new and, and prospective customers.
- Sell all retail Bank products. Coach Financial Service Representatives to expand relationships with existing and prospective customers; develop new business through in-branch selling, telemarketing, direct mailings and outside calls.
- Maintain open communication with Bank sales department, Financial Consultants, Lenders, etc. Identify sales opportunities and make referrals as appropriate.
- Provide and/or obtain products and sales training for all branch staff.
- Develop and implement the branch’s telemarketing efforts. Tracks results and follow-up as appropriate.
- Participate in the preparation of assigned portion of branch budget. Monitor income and expense categories in the FSR’s area of responsibility.
- Act as liaison between the branch and the Retail Loan Department, and oversee FSRs as they assist customers with completing loan & credit card applications and signing loan documents for retail loan products.
- Train FSRs to review legal documents, create legal files & maintain an effective & efficient filing system
- Maintain an awareness of competitive products, practices, rates and changes for the local market.
- Represent the Bank in civic/community affairs, as appropriate.
Minimum qualifications/requirements:
- College degree preferred but not required
- 3 to 5 years retail banking experience with an emphasis on sales and business development a plus
- Self-motivated, driven, enthusiastic personality. Knowledgeable of all retail bank products and services and able to independently execute documents.
- Thorough knowledge of related compliance and regulatory policies and procedures.
- Excellent leadership and supervisory skills. Detail oriented, good verbal and written communication skills.
- Proactive and well organized. Able to maintain confidences. Highly professional.
- Bilingual (English/Mandarin or Cantonese) preferred.
Financial Service Representative at Cathay Bank Chicago Broadway Branch
Apply here: https://cathaybankcareers.mua.hrdepartment.com/hr/ats/Posting/view/248
GENERAL SUMMARY
Under some supervision and following established policies and branch procedures, proactively provide customer assistance including the following functional duties:
ESSENTIAL FUNCTIONS
- Perform all aspects of new account opening procedures for all retail bank products.
- Possess a working knowledge of the Bank’s products and services.
- Cross-sell bank products, assist existing and prospective customers to expand relationships and to develop new business, through in-branch selling, telemarketing, direct mailings and in some cases, outside calls.
- Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
- Maintain open communication with Bank sales personnel such as Financial Consultants, Lenders, etc. Identify sales opportunities and make referrals to the Wealth Management Financial Consultants.
- Maintain a proactive practice of identifying opportunity and taking necessary steps to retain VIP customer relations.
- Proactively support branch new business promotions.
- Maintain an awareness of competitive products, practices, rates and changes in the local market.
- May be required to assist customers with reviewing, completing and signing loan documents for retail loan products.
- Answer customer inquiries and provide solutions to problems and make recommendations as appropriate.
- Perform customer service functions such as check orders, change of address, return mail processing, and other account maintenance changes.
- May prepare and monitor TCD loans.
- May process TCD interest payment changes.
- Supercede Signature Cards.
- Perform other duties as assigned.
Minimum qualifications/requirements:
- College degree with business classes preferred, but not mandatory.
- 2 – 3 years bank teller experience preferred.
- Thorough knowledge of Bank products and services.
- PC literate and typing proficient.
- Detail oriented.
- Strong communication skills.
- Ability to function in a team environment.
- Bilingual (English/Mandarin or Cantonese) a plus.
- Must be knowledgeable of and adhere to regulations and policies affecting new account processing.
Equity Research Internship Position
Unpaid internship with the equity research team of an emerging research firm. The position does not sponsor working visa but managers can provide good referral letters.
Responsibilities
5-10 hours of work each week. Can work from home. Now through this September.
- Aggregate information from public resources (investor presentations, filings, WSJ, Barron’s, Fortune, etc) at the instruction of managing principals to support investment thesis of stock ideas.
- Summarize third-party research materials and develop main thesis points behind long or shorting a stock.
- Review 10-Ks, 10-Qs, and 8-Ks for due diligence purposes.
- Communicate with investor relations team at the company to verify key facts critical to long/short thesis.
Qualification
- Major in finance and accounting.
- Passion about fundamental-driven equity research.
- Self-starter that takes initiatives.
- Strong research and analytical skills.
- CFA level 1 or 2 preferred.
- Highly proficient with excel, word and powerpoint (consulting-level)
To apply, please email your resume and any case study (stock idea pitches) to [email protected] with email subject as “Application_First Name Last Name”.
